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KMID : 1152020170010010037
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Journal of Korean Nursing Research
2017 Volume.1 No. 1 p.37 ~ p.45
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Effects of Empathy Ability, Emotional Intelligence on Emotional Labor in Nurses
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Nam Hye-Ri
Cho Young-Mi
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Abstract
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Purpose : The purpose of this study was to investigate the relationship among emotional labor, empathy ability, emotional intelligence in clinical nurses.
Methods : A convenience sample of 186 registered nurses was obtained from a university hospital in a city. Data were collected by a self-administered questionnaire during May, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0.
Results : The mean score for emotional labor was 3.63 ± 0.36, empathy ability was 3.03 ± 0.31, and Emotional intelligenc was 3.45 ± 0.44. In multivariate analysis, factors related to emotional labor were empathy ability of nurse, emotional intelligence. The explained variane for emotional labor was 23.8%(F＝12.53, ?＜.001).
Conclusion : Findings from this study indicate the need to evaluate and improve the intervention program for nurses to decrease emotional labor.
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KEYWORD
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Emotion, Labor, Empathy, Emotional intelligence, Nurse
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